I once worked in customer service. You know, the job where you paste a smile on your face when all you want to do is let that other person have what ought to be coming to them. But of course, you keep the smile, keep the words, and keep on serving. For the small, silly reason that you want to keep your job (though, those of us that have quit, know that we’d never take such a job back. Even when our bosses have told us over and over, “Oh, but you were made for customer service!”). Hah. Made for it. But how the world has changed. Now, or so I heard, rude customer service is encouraged. Of course, only for the correct political reasons. Maybe I would have stayed in the business, had it been so in my day . . . But then maybe not. Back then I definitely had my moments of wishing to spit in people’s faces. But now . . . with that warning constantly being bombarded into my eardrums, I’m sure I’d not be able to curb the temptation. Back then I’d merely have been fi...